ZAMMAD is a multi-channel customer support system without compromising on ease of use.
Manage multi-channels tickets with ease. With ZAMMAD ticket-system your team can collaborate on tickets.
There are 3 base groups of users; agents, admins, and clients.
Users can also be divided by teams representing their own department or even teams with internal and external members to the organization.
Group customers by organizations allowing your clients’ team to share support tickets.
Service levels and the respective agreements (service level agreements, SLAs) document quality pledges for IT services. SLAs are recorded and administered.
Integrated live-chat from within the support dashboard, allowing your team to work on tickets and man the live-chat simultaneously.
Publish your own library of FAQs, how-tos, internal SOPs, and more with the knowledge base.
Native integrations with apps that help you make the most of ZAMMAD bringing digitalization to your whole business despite your business size.
Modern tools to empower efficient support teams. Your support team will be able to provide the very best support to all your clients with ZAMMAD team co-access and automation features.
Contact us today to find out how we can implement ZAMMAD without proving to be a financial burden. There’s no reason not to bring technology to your whole business.